Refund Policy

At eBeca, payment for rides is only made after the ride has been completed, either in cash or through available cashless payment methods. As such, refunds are generally not applicable unless there is a verified overpayment, billing error, or dispute over the agreed fare.

Eligibility for Refunds

A refund or fare adjustment will only be provided if:

You were charged incorrectly due to a system or calculation error.

You were overcharged beyond the agreed fare displayed before the ride.

The operator collected payment without completing the ride as agreed.

Non-Refundable Situations

No refund or compensation will be provided if:

You cancel the ride after the operator has arrived at the pickup location.

You fail to show up at the pickup location at the agreed time.

You are dissatisfied with the ride experience but the service was completed as agreed.

How to Request a Refund or Fare Adjustment

All refund or fare adjustment requests must be submitted via email to [support@myebeca.com](mailto:support@myebeca.com) within 3 days of the ride. Please include:

Your booking ID

Date and time of the ride

 Payment method used (cash or cashless)

Reason for your request

Processing Time

For cashless payments, approved refunds will be processed within 5–7 business days, subject to your payment provider’s timelines.

For cash payments fare adjustments may be issued as a voucher, credit, or cash return, depending on the situation and location.